- After receiving your deposit (1st payment), both of the customer and us have the responsibility to finish the order. If you want to cancel the order and give up the item after deposit payment, you will lose the deposit and we will not send you any refund.
- If we do not receive your remaining balance (2nd payment) after 21 days starting from when we send the 1st message of reminder to your store and e-mail inboxes, we reserve the right to regard your order cancelled. No refund of deposit will be sent to you. Please pay attention on our messages.
- We always fulfill our customers' orders. However, there may be rare issues, such as allocation, manufacturer cancellation, which may have impact on us about fulfilling your order. In any case we cannot provide the product to you, we promise we MUST send you the full refund of all of your payment.
- There may be slight delay about releasing the products caused by the manufacturers. This is common situation seen in toy industry. We must update all of our customers if there is such delay of release, and promise that we would not delay at our side.
For all terms about preorder, please refer to our
Terms and conditions.