After receiving your deposit (1st payment), both of the customer and us have the responsibility to finish the order. If you want tocancelthe order and give up the item after deposit payment, you willlose the depositand we will not send you any refund.
If we do not receive your remaining balance (2nd payment) after 21 days starting from when we send the 1st message of reminder to your store and e-mail inboxes, we reserve the right to regard your order cancelled. No refund of deposit will be sent to you. Please pay attention on our messages.
We always fulfill our customers' orders. However, there may be rare issues, such as allocation, manufacturer cancellation, which may have impact on us about fulfilling your order. In any case wecannot providethe product to you, we promise weMUST send you the full refund of all of your payment.
There may be slightdelayabout releasing the products caused by the manufacturers. This is common situation seen in toy industry. We must update all of our customers if there is such delay of release, and promise thatwe would not delay at our side.