Non - applicable to all deposit payment for item reservation
All deposit payment for item reservation is non-refundable and all related orders are non – applicable to our returns policy.
Return are accepted within 14 Days after shipment arrival
MUST READ - Restrictions and requirements about returns:
Returns procedures and reminders
All returned items MUST be shipped to the below address and shipping information with our completely filled return form:
Mansoul International Company
Flat 10, Unit A, 2/F Jumbo Industrial Building,
189 Wai Yip Street, Kwun Tong,
Incorrect / Defective / Missing items
In any case you receive an incorrect / defective item, or there is any missing of item(s) as described in the description of your order, please contact us within 7 days after your receive the shipment. We will ship the correct item again or send you the refund as compensation of our mistake.
Please send us all the order details, including the order no., clear photos of the item(s) and all relevant documents. We will process your case in top priority and provide our best solution for your satisfaction.
Disclaimers of requested cases: