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Return Policy

Non - applicable to all deposit payment for item reservation

All deposit payment for item reservation is non-refundable and all related orders are non – applicable to our returns policy.


Return are accepted within 14 Days after shipment arrival

MUST READ - Restrictions and requirements about returns:

  • Contact us with your reason of return request
  • Your item may be credited (if applicable) after communication with our customer service representatives
  • All return shipment should be arranged within 14 days (including business days) after our confirmation
  • No returns will be accepted without sending our return form and return case no. to us. (Please refer to the returns procedures below)
  • No returns will be accepted without trackable return shipping method (can be tracked online)
  • All merchandise must be returned with its original packaging, which is complete and unopened, thus it that can be sold again with the original package intact.
  • You are required to be responsible for all shipping and tracking costs for returns

Returns procedures and reminders

  1. Contact us by message in shop or by e-mail with your reason and details of return request
  2. After confirmation by our customer service representatives, obtain our returns form and return case no.
  3. Ship your return merchandise within 14 days after our confirmation
  4. You are required to be responsible for all shipping and tracking costs for returns
  5. No returns will be accepted without trackable return shipping method (can be tracked online)
  6. We will send you the refund (if applicable) only after receiving your return shipment.
  7. Upon dispute, ManSoul Hobby reserves the right to make the final decision on all return cases.


Returns Address

All returned items MUST be shipped to the below address and shipping information with our completely filled return form:

MSHOBBY.COM (RETURNS)
Recipient:
Mansoul International Company
Address: 
Flat 10, Unit A, 2/F Jumbo Industrial Building,
189 Wai Yip Street, Kwun Tong,
Hong Kong
TEL: +852-9136-7030


Incorrect / Defective / Missing items

In any case you receive an incorrect / defective item, or there is any missing of item(s) as described in the description of your order, please contact us within 7 days after your receive the shipment. We will ship the correct item again or send you the refund as compensation of our mistake.

Please send us all the order details, including the order no., clear photos of the item(s) and all relevant documents. We will process your case in top priority and provide our best solution for your satisfaction.

Disclaimers of requested cases:

  • If there is not enough evidence (photo(s), videos, etc.) for proving the problems(s) of the item (s) mentioned above, your request of replacing the item or getting refund may not be accepted.
  • We are confident on our careful packaging of all shipment. We understand the importance of protection on the original packaging of our products. However, we do not accept minor defect such minor indentation on original packaging as the reason of requesting replacing item or refund. In any case you receive the item with original packaging which has serious indentation or deformation, please contact us and show us the evidence of lack of packaging protection. We promise to provide our best solution for your satisfaction.
  • Upon dispute, ManSoul Hobby reserves the right to make the final decision on all return cases.